All of our pieces are made to order so if you'd like a custom quote or see something you like on our page, feel free to send us a message or fill out a Custom Project Form
Yes, we offer extensive customization options, including dimensions, finishes, and materials. Contact us directly to discuss your specific requirements.
Absolutely! Our design team is here to help you choose the perfect pieces and ensure they complement your space beautifully.
Lead times vary depending on the complexity of your order but typically range between 12 to 14 weeks. We’ll provide an estimated timeline during the ordering process.
As most of our pieces are made to order, we don’t stock inventory. However, select items may occasionally be available for quicker shipment. Please reach out to learn more.
Yes, we offer finish and material samples to help you make confident decisions. Request a sample through our collection under Sample Swatch or contact customer service.
We do! For orders of multiple pieces, contact us to discuss pricing and bulk discount opportunities.
Check the dimensions provided in the product details or tear sheet, and don't hesitate to reach out to our team for guidance if you’re unsure about measurements or layout compatibility.
Changes can be made within 48 hours of placing your order. After that, the production process begins, and modifications will no longer be possible.
We are committed to sustainability and use responsibly sourced materials wherever possible. Reach out for details on the eco-friendly aspects of your chosen piece.
Currently, we ship across the continental U.S. and can arrange international shipping upon request. Additional charges may apply for locations outside the continental U.S.
Shipping is free on all orders over $250. This includes curbside delivery. If you would prefer White Glove delivery, which includes unpacking, assembly, and placement in your home, please contact us and we'll get a price quote for White Glove service in your local area.
Large items are shipped via partnered freight delivery service. Due to the nature of freight delivery, we package all of our pieces in wooden crates and require signature upon delivery.
If the shipping crate arrives damaged, please notify the delivery driver upon initial inspection. If there is no visible damage to the wooden crate but your order is damaged, contact us within 48 hours with photos and details. We’ll work quickly to resolve the issue.
Due to the nature of custom, made-to-order pieces, orders are non-refundable, but we are committed to resolving any issues you may have.
Expedited production and shipping may be available for select items. Contact us to discuss your needs and receive a quote.
If delivery is missed, our logistics partner will contact you to reschedule. Additional fees may apply for repeated missed deliveries.
Unfortunately, we cannot deliver to P.O. boxes due to the size and nature of our items.
Yes, local pickup from our Los Angeles or Orange County hubs may be an option. Contact us to arrange this service.
Yes, once your order ships, you’ll receive tracking information to monitor its progress and delivery date.
Yes, we offer a one-year limited warranty covering manufacturing defects. Please contact us for detailed terms.
Our warranty covers structural integrity, defects in materials, and craftsmanship but excludes normal wear and tear or misuse.
To file a claim, email us at hello@shohaus.com with your proof of purchase, photos of the issue, and a description of the problem. We'll do all we can to help resolve the issue as quick as possible.
We stand behind our products and can assist with repairs or replacements for an additional fee if issues arise after the warranty period.
Finishes and fabrics are not covered under the warranty unless defects are reported within the first 30 days after delivery.
Yes, we offer extended warranties for select items. Contact us for pricing and details.
Depending on the issue, we may arrange for a repair or replacement. Our team will work with you to determine the best solution.
If you receive the wrong item, contact us within 48 hours, and we’ll resolve the issue ASAP.
While accidental damage isn’t covered under warranty, we can assist with repair services or recommend a trusted partner.
Our warranty is only valid for the original purchaser and does not transfer to new owners.
Our Trade Program is designed for design professionals, offering exclusive discounts, dedicated support, and access to customizable options.
Interior designers, architects, contractors, and other trade professionals with valid credentials are eligible.
Submit your application through the Trade Program page on our website with proof of business credentials.
Members receive trade-only pricing, priority customer service, customization options, and early access to new collections.
No, there’s no minimum purchase requirement to become a Trade Program member.
Trade discounts cannot be combined with other promotions or sale pricing unless stated otherwise.
Once approved, log in to your trade account to view exclusive pricing and place orders directly online or with a dedicated account manager.
Yes, we provide free or discounted material and finish samples to help you with project planning.
Absolutely. We specialize in bespoke furniture and will work with you to create custom pieces tailored to your client’s needs.
Yes, custom pieces follow the same production timelines, but we prioritize Trade Program orders to ensure timely delivery.