Custom furniture quote questions
How do I request a custom furniture quote?
Fill out the form on this page. It's free, and you're under no obligation to order. Add each piece you want, the materials you like, and any photos, sketches or CAD files. Leave the size blank if you aren't sure of it yet. Our Materials page lists the woods, stone, metal finishes and fabrics we work with.
Can I send drawings or CAD files?
Yes. You can attach up to 10 files to a request. Photos and PDFs can be up to 25 MB each, and DWG, DXF, SKP or 3DM files up to 50 MB each.
How soon will I hear back?
We respond within 1 to 2 business days with a quote or follow-up questions.
How long is my quote valid?
Written quotes are valid for 30 days unless the quote says otherwise.
What do I pay to place an order?
Orders of $20,000 or less are paid in full at checkout. Larger orders need a 50% non-refundable deposit to schedule production, with the balance due before shipping or pickup. You can pay by check, wire transfer or credit card, and credit card payments carry a 3% processing fee.
How long does production take?
Production takes 10 to 14 weeks. Your quote and order acknowledgment give the exact date.
How much does delivery cost?
Curbside delivery is free for custom pieces anywhere in the continental U.S. White-glove delivery costs extra. Shipping to Alaska, Hawaii or outside the U.S. is quoted, and availability depends on the transport services at your address.
More answers are on our FAQ page, and our process page shows how an order runs from concept to completion. Interior designers, architects and builders can also join our Trade Program.