Shohaus (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, or otherwise interact with us.
By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
Information We Collect
Shohaus collects personal information that you voluntarily provide when you interact with us online, by email, phone, or in person. We collect information to provide better services to all our customers.
This includes:
Personal Information You Provide
We collect personal details such as your name, email, phone number, billing address, and shipping address to process your orders and communicate with you.
Account and login details, including username, password, and related credentials if you create an account or register with us.
Order and transaction information, such as items purchased, payment details (excluding full credit card numbers or CVV), purchase history, and delivery instructions.
Customization and design information, including dimensions, materials, finishes, notes, and reference images provided for custom or made-to-order furniture.
Communications and correspondence, such as emails, text messages, chat messages, customer service inquiries, and support tickets.
Quote and consultation requests, including project descriptions, room measurements, material preferences, and other project-related details you choose to share.
Trade and business information, including company name, title, professional credentials, resale certificates, or tax exemption documents for trade or reseller accounts.
Marketing and preference information, such as newsletter sign-ups, event RSVPs, survey responses, or product interests you indicate.
Reviews, testimonials, and submissions, including product feedback, comments, or images you choose to share for publication or social media.
Customer’s Own Material (COM) or Customer’s Own Leather (COL) submissions, including supplier information, fabric descriptions, and client/job references provided for custom upholstery orders.
Sensitive or optional information you choose to include in communications with us (we advise against including payment card data or confidential personal identifiers by email).
Any other information you voluntarily submit to us when completing forms, participating in promotions, applying for employment, or corresponding with our team.
When you visit our website, interact with our digital content, or use our online tools, Shohaus may automatically collect the following categories of information:
Automatically Collected Information
Device and browser information, including IP address, device identifiers, operating system, browser type and version, screen size, time zone, and language settings.
Network and connection information, such as internet service provider, connection speed or type, and general location derived from IP address.
Website and app usage data, including pages viewed, navigation paths, time spent on pages, clicks, scroll activity, searches, and interactions with forms, buttons, videos, or configurators.
Referral and campaign data, such as the referring website, landing pages, and UTM parameters that indicate how you found our site or ad that led you to it.
Cookie, pixel, and tag data used for analytics, advertising, session management, and site functionality.
Performance and diagnostics data, including page load times, error logs, crash reports, and interaction analytics used to improve site performance.
Fraud prevention and security information, such as authentication attempts, device integrity checks, and automated bot detection indicators.
Approximate location data inferred from IP address or browser settings (we do not collect precise GPS location).
E-commerce activity data, including items viewed or added to cart, checkout steps, abandoned carts, and non-sensitive payment status confirmations.
Communication and engagement data, such as email open and click rates, SMS or push notification activity, and customer support timestamps.
Interactions with third-party content or embeds (such as social media widgets, videos, or maps), subject to those providers’ own privacy practices.
Analytical and advertising data segments, such as audience groupings or preference predictions generated by us or our analytics partners.
Consent and privacy preference information, including cookie settings, opt-out requests, and Global Privacy Control (GPC) signals.
Children’s data is not knowingly collected; our services are intended for adults.
Personalized Experience
In order to offer you a more consistent and personalized experience in your interactions with Shohaus, information collected through one source may be combined with information Shohaus obtains through other sources. This may include information that allows us to identify you across multiple devices through which you access our websites. We may also supplement the information we collect with information obtained from other parties, including our Business Partners and other third parties.
How We Use Customer Information
Shohaus uses your Customer Information to:
Carry out the transactions you have requested;
Send communications to you, such as product information, your transaction status including order confirmations, information about products available from Shohaus and its subsidiaries, promotional offers and surveys;
Facilitate communications from Shohaus Business Partners;
Customize, analyze and improve our products, services (including the content on our website), technologies, communications and relationship with you;
Enforce our conditions of sale, website terms and/or separate contracts (if applicable) with you;
Prevent fraud and other prohibited or illegal activities;
Protect the security or integrity of our website(s), our business(es), or our products; or
Otherwise, as disclosed to you at the point of collection.
Customer Information collected may be stored and processed in the United States or any other country in which Shohaus or its subsidiaries or Business Partners maintain facilities.
Disclosing Customer Information
We may share your Customer Information with subsidiaries or Business Partners to carry out transactions you request, or to make our business or that of our subsidiaries more responsive to your needs, which includes our subsidiaries providing you with information about Shohaus, and Shohaus-branded products and services. These communications may include requests relating to Shohaus and Shohaus-branded products or services or offers. We will only share your Customer Information with Business Partners who agree to protect your Customer Information and use it solely for the purposes set forth by Shohaus.
In addition, Shohaus may share your Customer Information with participants in our sales and marketing chain, for the limited purposes of selling, marketing or providing support for Shohaus products.
We may also disclose your Customer Information in connection with law enforcement, fraud prevention or other legal action; as required by law or regulation; if Shohaus (or a part of Shohaus) is sold or merges with another company; or if Shohaus reasonably believes it is necessary to protect Shohaus, its customers or the public.
Except as described above, we will not disclose your Customer Information to third parties for their own marketing purposes without your consent.
Personal Responsibility
You acknowledge and agree that you are responsible for:
Protecting any account and password information applicable to your use of our websites;
Restricting the use and access to your computer, smartphone, or other device used to access our websites; and
Any activity that occurs under your account due to your failure to protect such information.
Your Privacy Rights (California Residents)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These rights allow you to understand and control how your personal information is collected, used, and shared.
You have the right to:
Know and Access: Request the categories and specific pieces of personal information Shohaus has collected about you.
Correct: Request correction of inaccurate personal information we maintain.
Delete: Request deletion of personal information we have collected, subject to certain legal exceptions.
Opt Out of Sale or Sharing: Direct us not to sell or share your personal information for cross-context behavioral or targeted advertising.
Limit Use of Sensitive Personal Information: If we collect sensitive personal information, you may direct us to limit its use to only what is necessary to provide requested services.
Non-Discrimination: Exercise any of these rights without being denied goods or services, charged different prices, or receiving a different level or quality of service.
Shohaus does not sell personal information in exchange for money. We may “share” limited information with advertising partners for the purpose of providing you with relevant or personalized advertising. You may opt out of such sharing at any time.
For detailed explanations of these rights and how to exercise them, please visit our:
You may also email hello@shohaus.com or call808-888-2050 to submit a request. We will verify your identity and respond within the timeframes required by law.
If your browser sends a Global Privacy Control (GPC) signal, we will honor it as a valid opt-out of sale or sharing for that browser session.
How You Can Access Your Information
Contact Us
Shohaus wants to help you keep your Customer Information accurate. To view or edit your Customer Information that has been stored online in your Shohaus account, please visit the My Account section of shop.shohaus.com. For the security of your account, you will be required to sign in with your customer ID and password.
If you have any questions about the type of Customer Information we hold about you or if you wish to request deletion or correction of Customer Information we hold about you, please send a written request to hello@shohaus.com.
Selecting Your Communication Preferences and Opting Out of Marketing
Any marketing by Shohaus, or any third parties on behalf of Shohaus, will be conducted in accordance with applicable laws and include, where applicable, methods to allow you to express your preferences.
How We Secure Your Customer Information
Shohaus takes all reasonable steps to protect your Customer Information from misuse, interference and loss, as well as unauthorized access, modification or disclosure.
Using encryption when collecting or transferring sensitive information, such as credit card details;
Maintaining appropriate PCI compliance such as ensuring that credit card details are not stored on Shohaus systems. Credit card information is maintained by Shohaus' payment processor through Shopify, Stripe, and Etsy are subject to heightened PCI security standards;
Limiting physical access to our premises;
Limiting access to the information we collect about you;
Ensuring that we and our Business Partners have appropriate security safeguards to keep Customer Information secure; and
Where required by law, destroying or de-identifying Customer Information.
How We and Our Partners Use CookieS
Shohaus websites use Shohaus and third-party "cookies" to enable you to sign in to our services and to help personalize your online experience. These technologies and the information collected about you may also be used to track your activity across multiple devices. We use cookies to store your preferences and other information on your computer in order to save you time by eliminating the need to enter the same information repeatedly.
A cookie is a piece of text that is placed on your computer's hard drive. Depending on the settings you have selected, your browser adds the text to your device as a small file. Many browsers are set to accept cookies by default. You have the ability to accept or decline cookies as you prefer. The Help portion of your web browser, most likely found on the toolbar, typically tells you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
Cookies allow you to take advantage of some of Shohaus' essential features, including allowing you to save a Shopping Cart and remembering items in your Shopping Cart between visits. If you choose to decline cookies, you may not be able to sign in or use other interactive features of Shohaus websites and services that depend on cookies.
Targeted Display Advertising
Shohaus also works with advertising and personalization Business Partners to use cookies, Internet browsing, and online purchase data across multiple devices to help us display personalized content and appropriate advertising during your visits to shohaus.com and other websites. Cookies placed by these Business Partners also assist us with measuring the performance of our advertising campaigns and with identifying the pages you view, the links and ads you click on, other actions you take on those web pages, and the site from which you came before arriving at a web page. These cookies can be effective whether you are on shohaus.com or another website. You may be able to control the use of cookies through your web browser and some web browsers may also give you the ability to enable a “do not track” setting. This setting sends a special signal to the websites you encounter while web browsing. This “do not track” signal is different from disabling certain forms of tracking by declining cookies in your browser settings, as browsers with the “do not track” setting enabled still have the ability to accept cookies.
Targeted Email Marketing by Shohaus
When you use our websites, you are communicating with Shohaus. If you provide your email to Shohaus, you agree to receive electronic communications related to the purpose for which you provided the email. Shohaus may communicate with you by email or by posting notices on our websites. You agree that all such communications meet any legal rule that those communications be in writing. Shohaus may provide notices to you via email or by posts on our websites, and those notices are effective on the date that Shohaus sends or posts them.
Some marketing you receive, including email marketing, may also be personalized based on your visits to Shohaus websites and your browsing and purchase history. In addition, when you click on some links in email marketing you receive, our email service provider may place a cookie on your browser. This type of cookie would be linked to your email address or IP address and used to gather information about the products and services you view and purchase on Shohaus websites. Information gathered may be used to personalize and customize future email marketing messages you receive. You may opt out of this use by clicking on the unsubscribe link provided in every personalized email marketing message you receive.
How We and Our Partners Use Web Beacons, Pixel Tags and Tracking Technology
Shohaus or its Business Partners may use web beacons on our websites, in our email messages, in our advertisements on other websites, or in our advertisements in others' email messages.
A web beacon is an electronic image that can be used to recognize a cookie on your computer when you view a web page or email message. Web beacons help us measure the effectiveness of our website and our advertising in various ways. For example, web beacons may count the number of individuals who visit our website from a particular advertisement or who make a purchase from our website after viewing a particular advertisement or they may tell us when a web page is viewed and provide a description of the page where the web beacon is placed. Web beacons may also measure the effectiveness of our email campaigns, by counting the number of individuals who open or act upon an email message, determining when an email message is opened and determining how many times an email message is forwarded. Subject to local laws, we may combine the information that we collect through web beacons with other Customer Information we have collected from you.You can make some web beacons unusable by rejecting cookies in your web browser as described above.
Social Media Features
Our website includes social media features, for example Facebook “Like” button and Twitter “Follow” button. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.
Links to Third-Party Websites and Services
Please be aware that Shohaus provides links to other websites, which if you click on them may collect Customer Information about you. The information practices of those third-party websites linked to Shohaus websites are not covered by this Privacy Statement. Please be aware that Shohaus provides links to other websites, which if you click on them may collect Customer Information about you. The information practices of those third-party websites linked to Shohaus websites are not covered by this Privacy Statement.
License Disclaimer and Use Restrictions
Nothing on any Shohaus website gives you any license under any Shohaus or third party intellectual property rights. All intellectual property rights in our websites belong to Shohaus or other parties that licensed their material to Shohaus. Subject to these Terms, Shohaus grants you a limited, revocable, nonexclusive right to access and use our websites and the materials and information on our websites (“Shohaus Content”). This limited license is only for your personal noncommercial use, or for use within the scope of performing your obligations as a Shohaus Reseller. You must keep Shohaus' proprietary notices on any copies you make of Shohaus Content. Unauthorized use of Shohaus Content may violate copyright, trademark, privacy, communications, or other laws. You are responsible to Shohaus for your unauthorized use of Shohaus Content. This right terminates automatically if you breach any part of these Terms. Upon termination, you must immediately destroy any Shohaus Content in your possession or control.
Other than as stated above, you must not:
Change, alter, copy, distribute, republish, download, display, post, or send the Shohaus Content in any form or by any means without Shohaus’ or the copyright owner’s prior written permission, or as further limited by any other agreements with Shohaus such as a Reseller Agreement or an agreement to access the Shohaus Showroom;
Use our websites or Shohaus Content for any purpose that is unlawful or prohibited by these Terms;
Use our websites to solicit any activity that is illegal or may infringe upon the rights of others;
“Mirror” or “frame” any Shohaus Content on any other device without Shohaus’ written permission;
Use the Shohaus Content to benchmark any Shohaus Content against any other person’s or entity’s products, services or information; or
Use the Shohaus Logo or any other Shohaus trademark as a "hot" link to any part of our websites unless Shohaus approves that use in writing.
Copyright Information
The copyright in all material provided on our websites is held by Shohaus, its subsidiaries, or by the original creator of the material. Except as stated herein, none of the material may be copied. reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of Shohaus or the copyright owner.
Changes to This Privacy Statement
We will occasionally update this Privacy Statement. If we make changes to this Privacy Statement or make any material changes to how we use your Customer Information, we will revise this Privacy Statement to reflect such changes and revise this Privacy Statement's effective date, included at the end of this section. We encourage you to periodically review this Privacy Statement to be informed of how we are using and protecting your Customer Information.
For more details about the categories of personal information we collect and our data retention practices, see our Notice at Collection.
Contact Information
Shohaus LLC 909 N. Pacific Coast Highway El Segundo, CA 90245
Email: hello@shohaus.com Phone: 808-888-2050
Version Notice
Version 1.1 – Updated October 2025
This Privacy Policy supersedes all prior versions.
The version in effect on the date of your interaction with Shohaus governs our collection, use, and disclosure of personal information. Shohaus may revise this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements. When updates are made, the “Updated Date” at the top of the policy will be revised, and the updated version will be posted at https://shohaus.com/legal/privacy-policy.
We encourage you to review this page periodically to stay informed about how we protect your information.
